IOS 11 Bluetooth connectivity - known Apple issue across many Bluetooth devices, please watch for future iOS updates which are frequently published.
Symptoms:
If you are using an iPhone with IOS version 11 or newer, when the POWERUP module is turned on (LED blinking twice every second) and the app keeps "searching":
Restart your iPhone!
If you still can't connect, please work through the following steps:
1. Go to the iPhone's settings and make sure that the Bluetooth is turned on.
2. Slide up the iPhone's Control center make sure that the Bluetooth is turned on.
3. Double-tap the home button and kill the app. Open the app and wait a few seconds for connection.
Another way to fix a connection issue is to reset your iPhone's network settings. Settings > General > Reset > Reset network settings.
* This last action will erase all your saved network data including passwords.
Comments
4 comments
I’ve had this little gem for three days and no way to use it! So frustrating ! Two seconds of connectivity is the best I’ve seen... please get it together guys? It’s been a long wait for a cool all to light paperweight !
That's 2 seconds more then I've achieved; not even a hint of pairing on iOS 11.1.2 despite following the iOS 11 instructions.
So far it's a 45 GBP paperweight and too light to be good at that
update,
I've tried for a few min every day in hopes it comes alive but so far no connection that lasts past the second or so!
Hi guys, please check the troubleshooting section or go to our support page and submit a request.
We will address all connectivity issues individually. Thanks.
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